By means of this survey we want to find out, if:

● you are already using a software product to coordinate your service, repair and warranty processes.
● you are content with the software in use, or if there just was no other option.
● you are interested in a software solution, which really meets your needs.

Our idea of the basic functions in a software to be used for Service & Repair includes:

● customer administration (end customer, producer, supplier)
● RMA, warranty and service processing with costs
● symptom coverage and repair registration using specific codes
● individual service tasks (in-house/outside repair, repair with reservation/pre-alerting, partial outsourcing of service (units) in call centers, etc.)
● spares management
● standards, e.g.: creation of documents, (customer specified) reporting, Data import/export, etc.

Our idea of advanced /extended software functionality/functions:

● Track & Trace for customers and system users
● expert system to support diagnosis at repair as well as at log in/log-on/registration if applicable.
● integration of producer stated product and service specifications and directives.
● officialized cooperation of multiple enterprises/partners with split-up task responsibilities.
● officialized value added beyond company boundaries by means of providing information and its evaluation.
● automatized customer surveys subsequent to repair.
● reporting and validation/invoicing of service partners including Service Level Agreements (SLA).
● integration in existing enterprise resource planning system.

Our idea of a software "that fits":

● easy and user friendly
● applicable to all types of businesses / non sector-specific
● individually extendable/upgradeable
● no access thresholds, such as software or hardware purchase

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