We started developing systems for service and repair in the mid-nineties. At that time, as employees of TOSHIBA Europe, we were responsible for the engineering of the service software of:

● Notebook whole repair for EMEA area with about 500 affiliated service partners.
● PCB, display and hard disk in-house repair and with about 40 external service providers.

Our pool of experience is therefore enriched with tasks and techniques of the most komplex on-market service scenarios, the cooperation of multiple parties with different responsibilities. Two years ago, we put the idea of offering and enhancing our skills as a service in our own enterprise into action. We are still bonded to TOSHIBA through an intense partnership, which is certainly based on success and grand mutual trust. All collected experience and success, but also failure and a lot of new ideas are oushing us now to create a new software, which offers practice-oriented solutions in the field of service and repair. We got to know all scenarios and also discerned and eliminated/had to eliminate many deficiencies in the surrounding field of partners, thus we are now most confident/convinced of being able to meet the needs of any user/client:

● regardless if service provider, producer or distributor.
● regardless if RMA, warranty or service with costs.
● regardless if the service is being operated in-house, at the out-sources, at the partner or at multiple sites.
● regardless which sector or product.
● regardless how many or what sort of process step/task.

For initPRo the following opinion about existing "enterprise" software emerged:
Buy a xxx thousand € solution out of XY with 100 % functionality of what you (worse luck!) only need 20 % and you will realize that (unfortunately/sadly) 80% of the functionality you'd need is missing, which, of course, can easily be mended within the next two and a half years by an expert consultant and further xxx thousand €

initPRO's innovative offer:
Use the software and decide if the solution works for you/your tasks. Do not expect a 100% coverage of your needed functions, but be happy about 70-80%. Are you in need of the remaining 20%, initPRO will be happy to integrate them for you (for xx thousand €). The employment of the software will only cost you as much as you are working with it.

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