Process responsibility und flow of goods

Home

prozess-1-eng Complex warranty repair (RMA-Process)

Customer claims defect product at vender. Device goes back to producer, who will pass it on towards an authorized service partner (ASP). The return of the product to the customer may be carried out by any process participant.

prozess-2-eng Warranty repair - alternative

Customer claims defect product at vender. The vender will directly pass the device on to a service provider. The return of the product to the customer may again be carried out by any process participant.

prozess-3-eng Repair with costs and/or warranty repair

prozess-4-eng Simple repair with costs

Customer with defect product directly approaches service provider.

next >>