Survey "Service & Repair Management"

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Business Feedback Survey "Service & Repair Management"

Does the implementation of service and repair belong to your core competences?
Are you already using software for managing these tasks?
How content are you with the software you are using?
Can you imagine any potential for improvement in this software?

Do these questions arouse your interest?
If so, we would like you to spare a minute and fill in our questionnaire.
The latest results can be looked at subsequently.
After closing of the survey we will be happy to send you an evaluation of the results on demand.

On the remaining pages, which can be accessed by the menu on the left-hand side, you will be able to find out more about the background of this survey. Thank you very much for your interest and your cooperation!

I prefer to respond anonymously:

No Yes

Name

Company

What is you profession?

service provider distributor manufacturer other

How many service cases do you handle per month?

What kind of products pass through your service?

How would you rate your current service & repair system?

Which system do you use?

neither
standard software (MS Excel ... )
proprietary development
other system

Other system?

Please enter the name of your system.

Which feature should your System include?

Are you interested in using a new system?

Yes
No

What points are important for a smooth migration?

(Multiple selection is possible)
Data import and - export of/into existing system
Simultaneous operation during the system migration
Training of employees
Intensive support and migration help
Integration of existing analyses and reports

Do you like to receive an email with survey report after analysis of the results?

!Not possible if you respond anonymously.
Yes
No

Do you have any other comments?